Purchasing conditions


PURPOSE AND MISCELLANEOUS CONDITIONS

These General Conditions of Sale regulate the use of the website www.aceitesoleobercho.com (hereinafter, "the Website"), of which  S.C.A. SANTA MARÍA (hereinafter, the COMPANY) holder of Tax Code   F23008832 and whose registered office is at Polig. Ind. "PASEO DEL PUERTO" s/nº, 23110 Pegalajar, is the titleholder.

Through its website www.aceitesoleobercho.com,  the COMPANY  provides information about the products which it offers for sale. Due to the content and purpose of the Website, persons wishing to use its services must be a "Customer", a status which is acquired by completing the registration form and following the steps which the  COMPANY  subsequently communicates by e-mail. The status of Customer supposes acceptance of the Sales Conditions and the Legal Warning in force at the moment of accessing the Website.


PRODUCT INFORMATION

The descriptions of the products contained in the Website are given on the basis of the information provided by the suppliers of SCA SANTA MARÍA. Nevertheless, the information about each product, and the photographs or videos of same and the trade names, marks or distinguishing marks of any type contained in the COMPANY website which appear in www.aceitesoleobercho.com are for information only.


PRICES

All of the product prices given on the website include VAT and all other applicable taxes, but do not include the corresponding shipping costs, which are detailed separately and must be accepted by the Customer.


AVAILABILITY

The COMPANY hereby informs the Customer that the number of units available is updated to match warehouse stocks. In no case does the COMPANY offer for sale more units than those available.
The COMPANY will do all that is possible to satisfy the demand of the Customers for its products. However, on occasions, and due to causes outside the control of the COMPANY, such as human error or failures of the computer system, it is possible that the amounts finally delivered by the COMPANY differ from the order placed by the Customer.
In the case that the product is not available after the order has been placed, the Customer will be informed by e-mail of the total or partial cancellation of the order. The partial cancellation of the order due to unavailability does not give the right to cancel the entire order. If, as a result of the cancellation, the customer wishes to return the product delivered, he/she should follow the stipulations of the section on Returns.


PAYMENT

The Customer undertakes to pay on placing the order. The corresponding shipping costs will be added to the initial price shown on the website for each of the products. In all cases, said costs will be communicated to the Customer before finalising the purchase.
The purchase documents for the purchase order will be available and can be viewed   on www.aceitesoleobercho.com in "My Account", "Previous Orders".
The Client may pay for the order by credit or debit card (Visa, MasterCard, Visa Electron and/or other similar cards), bank transfer or deposit in the Company account in a branch of Caja Rural de Jaén.

The Customer must notify the COMPANY, by e-mail or telephone, of any undue or fraudulent charge made to the card used for the purchase as soon as possible so that the COMPANY might take the opportune action.


SECURITY

The COMPANY has the strongest security measures commercially available in the sector. Furthermore, the payment process uses a secure server using the SSL protocol (Secure Socket Layer). The secure server establishes a connection in such a way that the information transmitted is encoded using 128-bit algorithms which guarantee that it can only be understood by the Customer’s computer and the Website. In this way, using the SSL protocol, we can guarantee:
1. That Customers communicate their data only to the COMPANY server and not to any other which attempts to impersonate it.
2. That the data is transmitted in encoded form between the Customer and the COMPANY server, avoiding the possibility of it being read or manipulated by third parties.


PLACING THE ORDER

Once the order has been placed, that is, after accepting the Conditions of Sale and the confirmation of the purchase process, the COMPANY always send an e-mail to the CUSTOMER confirming the details of the purchase.


CANCELLATION OF ORDERS

The COMPANY accepts the cancellation of orders if they are made before shipping. To cancel an order, use the  " Customer Service"  form or send an e-mail to tienda@aceitesoleobercho.com .


DELIVERY DEADLINES, PLACE OF DELIVERY AND LOSSES

I. Delivery of the products
The COMPANY undertakes to deliver the project in perfect condition at the address indicated by the Customer in the order form, and which must, in all cases, be located within the country. In order to optimise delivery, please use an address where the order can be delivered during normal working hours.
The COMPANY accepts no liability for erroneous delivery when the delivery address entered by the Customer on the order form is incorrect or has been omitted.


II. Delivery Deadline
Deliveries are made by a courier service. The order   which you have placed will be delivered within a maximum of 10 working days from the confirmation of the order. The usual delivery time is between 3 and 6 days after placing the order.

These are the average delivery periods and are, therefore, an estimate, and they may vary due to logistical reasons or force majeure. In the case of delays in delivery, the COMPANY will inform customers as soon as it becomes aware of the delays.

Each delivery is considered to have been made from the moment at which the carrier puts the product at the disposal of the Customer, which is effected by means of a control system used by the carrier.

In the case of delays in delivery attributable to the COMPANY, the Customer may cancel the order by following the procedure described in Section "11. Returns". Those cases in which the order has been made available to the Customer by the carrier within the agreed deadline and has not been delivered for reasons attributable to the Customer are not considered delays in delivery.

Once the order has left our warehouse, you will be sent an e-mail notifying you that your order has been accepted and sent.

For security reasons, the COMPANY does not send any orders to PO Boxes or military bases, neither does it accept any order in which it is not possible to identify the consignee of the order and the address.


III. Delivery Details, Failed Deliveries and Losses

If, at the time of delivery, the Customer is absent, the carrier will leave a notification with instructions on how to arrange a new delivery. The COMPANY, as part of the courier delivery service, contracts a number of monitoring actions in order to guarantee the delivery.

If 7 working days elapse after the despatch of the order and no delivery has been arranged, the Customer should contact the COMPANY. If the Customer fails to do so, the order will be returned to our warehouse after 10 working days have elapsed after dispatch of the order and the Customer will be charged for the shipping and return to origin of the merchandise, as well as any management expenses which might accrue.


IV. Diligence in the delivery

The Customer should check the condition of the package in the presence of the carrier who, hired by the COMPANY, makes the delivery of the product ordered, indicating any anomaly detected in the packaging on the delivery note. If, subsequently, having examined the product, the Customer should detect any incidence, such as blows, breakage, evidence of having been opened or any imperfection caused to the product during shipment, the Customer undertakes to notify the COMPANY by e-mail as soon as possible,  preferably within the following 24 hours and   not more than 7  calendar days after delivery.


RETURNS

I. Returns procedure
All of the products bought from the COMPANY can be returned and reimbursed, provided that the Customer notifies the COMPANY of his/her intention to return the product(s) bought within a maximum period of 7 calendar days  counted from the date of delivery and that the rest of the conditions established in this section are met.

The COMPANY will only accept returns which meet the following conditions:
1. The product must be in the same condition in which it was delivered and must be in its original packaging and labelling.
2. The product must be returned in the same box in which it was received in order to protect the product. In the case that it is impossible to use the box in which the product was delivered, the Customer must return it in a protective box to ensure that the product arrives at the COMPANY warehouse in the best possible condition.
3. A copy of the delivery note must be included in the package, identifying the products returned and indicating the reason for the return.

In order to facilitate the return process for Customers and in order to correctly monitor the process, the COMPANY has established a single return procedure. If the reason for the return is attributable to the COMPANY (if the product is defective, if an incorrect product has been delivered, etc.), the cost of the return will be reimbursed. For any other reason (the products were supplied correctly but are unwanted), the cost of the return will be charged to the customer.

 

To make a  return, follow these steps:
1. Notify the COMPANY within 7 calendar days of receipt of the product that you wish to return. The notification may be given by e-mail to: tienda@aceitesoleobercho.com or using the customer service form. 
2. The COMPANY will inform the Customer of the address to which the product should be sent.

3. The Customer should send the product by a courier service of his/her choice. The courier service must be paid by the Customer.

4. Notify the company of the courier service used and the date and time of the return.

 

II. Reimbursement of the CUSTOMER
The return of the products will give rise to a reimbursement of the cost of the products returned minus the cost of the return service.

The COMPANY will also reimburse the corresponding shipping costs to the Customer only in the case that the product delivered was defective or incorrect.

Partial returns and cancellations will give rise only to partial reimbursements.
The COMPANY will order the reimbursement by the same means of payment as that used to pay for the order within a period of 3 days after the confirmation of the arrival at our warehouse of the returned order. The payment of the reimbursement to the account or payment card of the Customer will depend on the card and the issuing bank. The reimbursement will be made in up to 7 days for debit cards and up to 30 days for credit cards.


INVALIDITY

If any of the clauses of these Sales Conditions are declared invalid, the remaining clauses shall remain in force and shall be interpreted in accordance with the will of the parties and the purpose of these Sales Conditions.
The failure by the COMPANY to exercise any of its rights and powers under this document shall not suppose, under any circumstances, the waiver of those rights except by the express acknowledgement of the COMPANY or the prescription of the action which might be available in each case.


MODIFICATION OF THE SALES CONDITIONS

The COMPANY reserves the right to modify, at any time, the presentation and configuration of the Websites and these General Conditions. The COMPANY therefore recommends that Customers read them carefully each time they visit the Website. These Sales Conditions are at all times available to Customers and Users in a visible place, freely accessible for as many consultations as necessary. In all events, the acceptance of the Sales Conditions is an essential, prior step for the purchase of any product offered for sale on the Website.


APPLICABLE LAW AND ARBITRATION

These Sales Conditions are governed by applicable Spanish legislation. For the resolution of any dispute or conflict deriving from these Sales Conditions, the parties submit to the jurisdiction of the courts of the city of Jaén, unless different jurisdiction is imposed by law.

Understood

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Aceite de Oliva Virgen Extra

S.C.A. Santa María

Pol. Ind. Paseo del Puerto s/n
23110 Pegalajar (Jaén, Spain)
Tel +34 953 36 18 15
Tel / Fax +34 953 36 06 82
R.G.S.E.A.A. Nº 16.0002203/J